Let’s make it right.
A little tile should leave a good impression.
If something’s wrong
Your rights under Australian Consumer Law apply to every order, including customised tiles. If a tile is faulty, unsafe or doesn’t match its description, contact us. A major problem entitles you to choose a refund or replacement; other remedies depend on the problem. Nothing in this policy limits your consumer rights.
Changes of mind
Each tile is made with your chosen colours, motif and link. We don’t offer change-of-mind returns for correctly supplied custom tiles. This does not affect your rights if there is a problem with your order.
Changes to an order
Contact us as soon as possible if you need to change or cancel an order. We’ll help where we can before production begins. Your printed colours and motif are made to your order, while the NFC link can be rewritten after delivery using a compatible NFC writing app.
Getting help
Include your order number and a description of the problem. Photos can help us understand it. We’ll discuss the next steps and provide return instructions if needed. Original packaging is not required for a faulty-product claim. We reimburse reasonable return postage for a confirmed product fault.